Online Course FAQ - Arkansas Center for School Safety

Looking for flexible training that fits your schedule?

Our online course offerings are designed to meet the unique needs of School Resource Officers and education professionals. These convenient, high-quality courses allow your team to complete training without the need for travel, reducing costs and minimizing time away from the classroom or campus. With 24/7 access, participants can learn at their own pace and revisit material as needed, making it easy to balance training with daily school responsibilities.

Please review our list of Online Courses Frequently Asked Questions (FAQs).

CURRENT ONLINE COURSES:

School Safety
Autism Spectrum Disorders: Law Enforcement Response
Basic Mental Health Awareness for Educational Staff
Identifying and Preventing Bullying
Introduction to Active Killer Response for Educators
Introduction to Behavioral Threat Assessment
Introduction to Sex Trafficking Awareness for Educators
Lockdown Drills 101
School Resource Officer Roles and Responsibilities
School Resource Officer Roles and Responsibilities for School Administrators
School Site Safety Assessment

How do I reset my password?

To reset your password, go to our portal at https://cji.geniussis.com/PublicWelcome.aspx. Click on the link below the username and password fields that says Recover your password:

When you click on the link, you will be asked for your username and email address. Your username usually is your first name and your last name with no space in between. Type in your username and your email address and click on the Request Password button.

place to type in username and email address to recover password

You should receive an email with your username and temporary password within a few minutes. If you don’t get an email, please contact us at 501-570-8000 or [email protected].

Why does my class stall when playing a video?

Your web cache may need to be cleared. Depending on your browser, there are either three dots on the upper right-hand corner of your browser or three lines. Click on these and then choose Settings.

When you get to the settings tab, click on Privacy and Security on Chrome (Privacy and Search on Edge):

Click on Clear Browsing Data.

Uncheck Cookies and other site data. If your browser gives you a choice for a time range, choose “All time.” Click on the “Clear Data” button. This should fix the issue. The screenshots are from Google Chrome, but Microsoft Edge is the same and Firefox is pretty close to this as well.

If clearing the web cache doesn’t work, try using a different browser or a different computer. If nothing above works, contact us at 501-570-8000 or [email protected].

How do I cancel my registration?

If you find you need to cancel a registration, just click on Request Cancellation on the left hand side of your dashboard. Click on the new drop link and you’ll be able to choose the class you’re enrolled in and choose a reason for cancellation. You may also request a cancellation through our website at https://www.cji.edu/course-cancel-registration/?highlight=cancel.

Will I receive a certificate and ACLEST credit? How do I download a certificate?

Arkansas law enforcement participants who complete the curriculum will receive contact hours of credit from the Arkansas Commission on Law Enforcement Standards and Training (ACLEST.) We will report completion of the course to ACLEST. The classes are processed once the class closes with the standard operating time to add information to ACADIS being 10 days post class. This usually happens sooner than that.

To receive your certificate, you may log into Genius and download your certificate.

Log into Genius and see if your class is listed in the Completed Courses area. It’s possible that you might have to refresh the Active Courses in order to change the status. Once the class is listed in the Completed Courses area, you’ll see an icon by the class name that will allow you to download the certificate.

If you need help retrieving your Genius account information, please contact us at [email protected].

Once I am registered for a course and have my login information, how do I access and complete the course?

Once you log into Genius you will see the course under the Active Courses area. When you click on the class title, Blackboard will open up in another browser window and you will access the course there. If you log out, you will be able to start the class where you left it the next time you log in. Here’s the Quick Start Guide for Genius/Blackboard for more information.

Please complete all modules of the class including the test to receive credit and a certificate of completion for the class. Please let us know if you have any difficulty.